Refund policy
At Svāroma, we accept returns and exchanges for both defective and non-defective products, subject to the conditions below.
Return Eligibility
To be eligible for a return or exchange:
- The product must be new, unused, unopened, and in its original condition
- Return or exchange requests must be initiated within 3 days (72 hours) of delivery
- Proof of purchase (order confirmation or receipt) is required
- Returns are accepted by mail only
- Customers must contact us before sending any item back
Return Reasons Accepted
We accept returns or exchanges for:
- Defective or damaged products
- Incorrect items received
- Non-defective products that are new, unused, and unopened
Return Shipping
- Return shipping labels are available as a downloadable print label at no cost
- A ₹50 restocking fee will be deducted from eligible returns
- Items returned without prior approval will not be accepted
Non-Returnable Items
We do not accept returns or exchanges for:
- Opened or used inhalers
- Products not in new condition
- Sale or promotional items
- Gift cards (if applicable)
Because Svāroma products are personal care items, opened products cannot be restocked or resold.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
Email: hello@svaroma.in
WhatsApp: +91 9810098353
Please include:
- Order number
- Description of the issue
- Photo/video of the product (if applicable)
Refund Processing
Once your return is received and approved:
- Refunds will be issued to the original payment method within 5 business days
- Bank or payment provider processing times may vary
Contact
For return, exchange, or refund support:
Email: hello@svaroma.in
WhatsApp: +91 9810098353